Terms and Conditions

1. All clients must provide requested details (name, email, mobile number, personal health details and skin type/condition) where applicable before undergoing any of our treatments.

2. In the interests of your safety and wellbeing it is vital you advise us of any known any medical issues or general information including medications, pregnancy, allergies, etc when you book your appointment as it may affect the outcome of your treatment.

3. By giving Jo Ford Skincare your details, you give permission for Jo Ford Skincare to contact you in the future (if you want to opt out of communication after your booking, please let us know)

4. A £35 deposit is applicable on all bookings and secures your booking.

5. Deposits are non-refundable.

6. Cancellations or No-shows on the day will result in you losing your deposit.

7. Receipts can be issued by email on request.

8. If you need to cancel your booking any deposit paid is non-refundable, but can be moved to a future appointment.

9. There is no cancellation fee on condition that you cancel more than 48 hours before your scheduled booking. If you cancel within 48 hours you will be charged the deposit of £35.

10. Prepayments or deposits not used will expire after 12 months.

11. Prepayments or deposits can be redeemed against any services or products where applicable.

12. No refunds on treatment packages unless there is a valid medical reason (a medical letter will be required).

13. Packages are valid for 12 months from the first appointment.

14. Gift Vouchers are valid for 12 months from date of purchase.

15. Gift vouchers cannot be exchanged for cash or credit.

16. If you are running late for your appointment, we will try to accommodate this however we will have to reduce the appointment time depending on other bookings.

17. If you have a complaint following your booking, please direct this to jo@jofordskincare.com

Friend Referral Scheme

1. Client referring must be existing client of Jo Ford Skincare.

2. Add on massage, discount or facial must be taken within 1 year of your friend referral completing their facial.

3. Add on massage, discount or facial can only be used by the client referring friend and cannot be transferred to anyone else.

4. Add on 15 minute extra snooze massage for new client can only be used by client on first or second visit and cannot be transferred to anyone else.

5. Friend referral scheme only applies if friend referred books in for The Complete First Time, The Complete Facial or The Pregnancy Facial.

6. Friend must reference your name in the consultation form.

7. Once you reach 3 friends the referral scheme is reset starting back to 1 friend.

By booking with Jo Ford Skincare you are acknowledging and accepting these terms.